Refund and Return Policy

Effective Date: 21.02.2016This Refund and Return Policy applies to all purchases made from AMERKEZ LLC worldwide. By placing an order, you agree to the terms set forth below.

1. Company Information

AMERKEZ LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
USA
Phone: +90 506 136 9192
Email: [email protected]

2. Shipping Scope

We sell and ship physical goods worldwide. All products are dispatched from Türkiye to international destinations.

3. European Union – Right of Withdrawal

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within fourteen (14) days from the date you receive the goods, in accordance with Directive 2011/83/EU.

You must notify us within the 14-day period via email, WhatsApp, or our contact form. The burden of proof for exercising the right of withdrawal rests with the consumer.

4. Non-EU Customers

For customers outside the European Union, returns are accepted within fourteen (14) days of delivery as a voluntary commercial policy. AMERKEZ LLC reserves the right to approve or deny return requests at its sole discretion where local consumer protection laws do not mandate otherwise.

5. Non-Returnable Products

The following items are strictly non-returnable:

Food and consumable products
Perishable goods
Hygiene-sensitive products
Intimate or personal care items
Underwear and inner garments
Opened, used, unsealed, or altered products

This limitation is based on health protection and hygiene regulations and applies worldwide.

6. Return Conditions

Return request must be submitted within 14 days of delivery
Product must be unused and in original sealed packaging
Return must be authorized in writing before shipment

Unauthorized returns may be rejected.

7. Return Shipping Costs

Return shipping costs are covered by AMERKEZ LLC only after formal approval of the return request.

Customers must follow the return instructions provided. Failure to comply may result in rejection of the return.

8. Refund Processing

Refunds are processed only after inspection of returned goods.

Approved refunds will be issued via Stripe to the original payment method.

We reserve the right to deduct any diminished value caused by handling beyond what is necessary to determine the nature and characteristics of the goods.

No restocking fee applies.

9. Refused Deliveries and Unclaimed Shipments

If a shipment is refused, abandoned, or not collected, return shipping fees, customs charges, duties, and administrative costs may be deducted from the refund.

Refusal to accept delivery does not automatically constitute valid withdrawal.

10. Customs, Duties, and Import Taxes

Customers are responsible for any customs duties, VAT, import taxes, or clearance fees imposed by their country.

Failure to pay customs charges that results in return of the shipment may lead to deduction of associated costs from the refund.

11. Damaged or Incorrect Goods

Customers must report damaged or incorrect goods within 48 hours of delivery and provide photographic evidence. Claims made after this period may be denied.

12. Fraud and Chargeback Protection

We reserve the right to refuse returns or future orders in cases of suspected fraud, abusive return patterns, or bad-faith chargebacks.

Customers agree to contact us for resolution prior to initiating a payment dispute.

13. Limitation of Liability

To the maximum extent permitted by applicable law, AMERKEZ LLC shall not be liable for indirect, incidental, or consequential damages arising from the use of our products.

14. Governing Law

This Policy shall be governed by and interpreted in accordance with the laws of the State of New Mexico, United States, without regard to conflict of law principles.